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IBM Sterling OMS Design & Development
Choosing right product to grow your business is just 50 % done on business growth path. The next 50% comes from defining fabulous solution which leads to ensure efficient operation and delivery of products to customer.
Here we come with ground level understanding of each and every out of box feature of IBM Sterling OMS. With over 54 man years of relevant experience and more than 20+ Projects Implementation, we have expertise knowledge on implementing each business requirement into efficient and scalable solution.
We never compromise on choosing the right solution while design and developing components that makes as passionate about what we do. Since our clients are from across globe, we have experienced on region specific requirements that needs to be adopted within IBM Sterling OMS as a solution.
Manage orders across all channels to be a ‘single source of truth’.
Providing real time inventory picture, will keep business on top of all sort of inventory segments such as on hand, Future supplies.
Seamlessly track all kinds of derived orders efficiently to ensure the right order gets the corresponding inventory to deliver.
Efficiently monitor all the orders that might miss the delivery window and keep informed to customer about the delay to have a better customer experience.
Features and benefits
IBM Sterling Order Management System is providing the key benefits and features to achieve the customer satisfaction and demands in current world. OMS has following features and benefits.
- Providing the endless customer service to receives the good customer experience from business.
- To Maintain Organization relationship, each enterprise defining its own rules, services, communication protocol and solution through Organization hierarchy.
- Offers efficient inventory managing and tracking from all nodes for fulfilling the customer orders with right Item from right shipping node.
- Efficiently allocate the shipping node to deliver a product with minimal cost for better customer experience with the help of sourcing feature.
- Depending on the customer compatibility, various fulfilling options are provided such as door step delivery, Pick up orders, drop ship etc.,
- Gives promised delivery dates and services that customer want, to achieve the customer satisfaction.
- Allows the customer to return their orders in many ways such as exchanging their product, reship orders etc.,
- Accurate computing of payment collection and refund will happen when placing the order or modification of order.
- Establishing call center to give solution for customer queries and issues on orders.
- Provides the Disaster Recovery Services and Expertise to give solution for the Issues Raised.