INTRODUCTION
Cash on Delivery is one of the payment method which allows the customer to settle their order amount at the time of receiving the goods. This method makes the customer more comfortable and flexible when they purchase the product, whether opting for cash payment or digital transactions such as Google Pay, PhonePe, and others. By offering COD as a payment option, Sterling OMS can improve the customer satisfaction by offering a seamless and convenient payment experience for their customers.
CONFIGURATION
Payment Type configuration
Go to SBC -> Switch to organization -> System Setup -> Payments -> Payment Type -> Create Payment Type
This will navigate to details page
TAKING WITH AN ORDER FLOW
Create Order an with COD Payment information
Order console
Payment Information
Charge transaction table
Move the order up to shipment packed.
SUSPEND ORDER PAYMENT
During Suspending of existing payment type on the order, Payment status will be moved to Await Authorization and Authorization Amount is changes to zero.
Charge Transaction Table – New ‘Authorization’ record will open after suspending the payment method.
ADDING NEW PAYMENT METHOD
Charge transaction table – New “Charge” entry will be created for the requested amount.
Invoking Request Collection Api will take the Payment status to Authorized
Invoiced
Invoking Request Collection api will take the payment status to “Paid”
Finally we can move the Order Status to ‘Collected by Customer’.
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